Effective Date: 23/FEB/2025

1. Introduction

Grandeur Excellence ("Company," "we," "our," "us") is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds, exchanges, and returns are accepted. All refund requests are handled directly by Grandeur Excellence, not Printful.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• The item received is defective, damaged, or incorrect.
• The order was not delivered within the estimated shipping timeframe (excluding delays caused by customs or external factors beyond our control).
• The product does not match the description provided on the website.
• The request for a refund is made within 30 days of the delivery date.

Refunds are not provided for:

• Buyer’s remorse or incorrect size selection.
• Damage caused by improper handling, washing, or normal wear and tear.
• Orders with incorrect shipping addresses provided by the customer.

3. Refund Process

To request a refund, customers must:

1. Contact the company via email with their order number and a detailed explanation of the issue.
2. Provide photographic evidence if the item is defective, damaged, or incorrect.
3. Await approval—refund requests are reviewed within 5-7 business days.

If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Exchanges and Returns

• If a replacement is preferred over a refund, customers may request an exchange for the same item.
• Returns may be required for defective or incorrect items; return shipping instructions will be provided upon approval.
• Customers are responsible for return shipping costs unless the return is due to an error on the company's part.

5. Cancellations

• Orders may be canceled for a full refund within 24 hours of purchase.
• After 24 hours, cancellations may not be possible if the order has already been processed.

6. Changes to This Refund Policy

This Refund Policy may be updated periodically to reflect changes in the company's policies. Updates will be posted on this page.

7. Contact Information

For any refund inquiries, contact:

• Email: Contact@grandeurexcellence.com
• Mailing Address: 1603 Captial Ave Suite 413, Cheyenne, WY 82001