Effective Date: 23/FEB/2025

1. Introduction

Grandeur Excellence ("Company," "we," "our," "us") partners with Printful to fulfill and ship orders. This Shipping Policy outlines shipping methods, timelines, costs, and other relevant details regarding product delivery.

2. Shipping Destinations

currently ship to the following locations:

• Domestic shipping within the United States of America.
• No International shipping.

3. Processing Times

• Orders are typically processed within 2-7 business days for apparel products and 2-5 business days for non-apparel products.
• Processing times may vary during peak seasons or due to unforeseen delays.
• Customers will receive a confirmation email with tracking information once the order is shipped.

4. Shipping Methods and Delivery Times

Shipping methods available via Printful:

• Standard Shipping: Estimated delivery times can be seen upon checkout.
• Expedited Shipping: Available in select regions with shorter delivery times.

Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, customs inspections, or Printful’s fulfillment centers’ workload.

5. Shipping Costs

• Shipping fees are calculated at checkout based on the delivery address, item weight, and selected shipping method.
• Free shipping may be available for orders exceeding a specified amount. Eligibility will be indicated at checkout.
• International shipments may be subject to customs duties, taxes, or additional fees, which are the responsibility of the recipient.

6. Order Tracking

• Customers will receive a tracking number via email once the order has shipped.
• Tracking information may take up to 48 hours to update after shipment.
• The Company and Printful are not responsible for carrier-related delays.

7. Lost or Damaged Shipments

• If an order is lost in transit or arrives damaged, customers must contact the company within 30 days of the estimated delivery date.
• Claims for lost or damaged shipments may require proof, such as photographs or carrier documentation.
• Printful may offer a replacement or refund for lost packages at its discretion.

8. Address Errors and Undeliverable Packages

• Customers are responsible for providing an accurate shipping address.
• The Company and Printful are not responsible for packages delivered to incorrect addresses provided by customers.
• If a package is returned due to an incorrect or undeliverable address, reshipping fees may apply.

9. Changes to This Shipping Policy

This Shipping Policy may be updated periodically to reflect changes in Printful’s shipping services, costs, or policies. Updates will be posted on this page.

10. Contact Information

For any questions regarding shipping, contact:

• Email: contact@grandeurexcellence.com
• Mailing Address: 1603 Captial Ave Suite 413, Cheyenne, WY 82001