Every Grandeur Excellence hoodie is embroidered to order. This policy explains production and shipping times, and what happens if something goes wrong.
Production
Orders are produced by a third-party print-on-demand production and fulfillment partner after payment. Production usually takes 2 to 7 business days. Business days exclude weekends and public holidays. During peak seasons, production may take longer.
Shipping
- Where. Orders ship only to addresses in the United States. Some territories and military addresses may not be available.
- Cost. Standard shipping is free. The price shown is the total, including shipping and any applicable sales tax.
- Timing. After production, standard shipping usually takes 3 to 8 business days. Delivery estimates are not guaranteed, and the site is not responsible for carrier delays.
- Tracking. Tracking information is available on request once the order ships, and may also be sent to the email address provided at checkout.
Shipping address
Please check your shipping address carefully at checkout. Orders are shipped to the address provided. If a package is undeliverable or returned because the address was incorrect or incomplete, or because the package was not claimed, it can be reshipped once the cost of reshipping is paid; no refund is owed. Returned packages that are not claimed within 30 days may be donated and can no longer be reshipped.
Changes and cancellations
Because production starts quickly, changes and cancellations cannot be guaranteed. Email contact@grandeurexcellence.com as soon as possible, ideally within 2 hours of ordering. If production has not started, the order can be changed or canceled with a full refund. Once production has started, an order cannot be changed or canceled.
Returns and exchanges
Each hoodie is made to order for you, so returns and exchanges are not accepted for a change of mind, or for an incorrect size, color, virtue, or thread selection. Please review the measurements for each size below and in the shop before ordering.
Size guide
| Size | Chest width | Length |
|---|---|---|
| XS | 19 in | 26 in |
| S | 20 in | 27 in |
| M | 21 in | 28 in |
| L | 23 in | 29 in |
| XL | 25 in | 30 in |
| 2XL | 26.5 in | 31 in |
| 3XL | 28 in | 32 in |
| 4XL | 30 in | 33 in |
Measurements are of the flat garment: chest width is measured across the chest from side to side, and length from the highest point of the shoulder to the hem. Measurements may vary by about one inch. Availability of each size is shown in the shop.
Misprinted, defective, damaged, or lost orders
If your hoodie arrives misprinted (for example, the wrong virtue, thread color, or placement), defective, or damaged in transit, or your package is lost in transit, a free replacement or a full refund is available at your choice, subject to the conditions below. There is no need to send the item back unless asked.
- Report within 21 days. Email contact@grandeurexcellence.com within 21 days of delivery, or within 21 days of the estimated delivery date for a package that never arrived.
- Include photos. Include your order number or checkout email and clear photos showing the problem. If several items are affected, include one photo showing all of them together.
- Lost packages. Please first confirm the shipping address and check with neighbors and the local post office. Packages that tracking shows as delivered cannot be treated as lost. Packages are considered lost when the carrier confirms it.
Normal variations described in the Terms, such as slight differences in color from the preview or in embroidery placement, are not defects. Refunds are issued to the original payment method, and the time for them to appear depends on your bank.
Your rights
This policy does not limit any rights you may have under applicable consumer protection law that cannot be waived. It forms part of the Terms and Conditions.
Contact
Questions about an order can be sent through the contact form or to contact@grandeurexcellence.com. Please include your order number or the email address used at checkout.